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Terms & Conditions
Introduction
These Terms and Conditions govern your use of this website and any associated payment portals owned and operated by CompleteCare, Inc., including but not limited to www.completecarercm.com and www.care-bill.com (collectively referred to as the ‘Websites’).
CompleteCare, Inc., is permitted to review and revise as necessary these Terms and Conditions at any time. By using these Websites, you should periodically review these Terms and Conditions before continuing. This will ensure you understand all Terms and Conditions which govern the use of these Websites. The Terms and Conditions, including any legal notices or disclaimers, constitute the entire agreement between CompleteCare, Inc., and you for usage of these Websites. These Terms and Conditions supersede all prior agreements and understandings with respect to the same.
If you are not 18 years of age, or are not an emancipated minor, you should not use these Websites.
Intellectual Property Rights
Other than content you own, specifically your personal information, including information regarding the goods/services provided by our Client/s, CompleteCare, Inc., and/or its licensors own all rights to the intellectual property and material contained on the Websites, and all such rights are reserved.
By using these Websites, you are granted a limited use license only, which is subject to the restrictions outlined in the Terms and Conditions. This limited use license is granted only for the purpose of viewing the material provided and to make payment towards the balance due our Client/s for goods/services they have previously provided you. These Websites are provided "as is," with all faults, and CompleteCare, Inc., makes no express or implied warranties or representations, of any kind, related to these Websites or the materials contained on these Websites. Nothing contained on these Websites shall be interpreted as providing advice to you.
Protected Health Information
In regard to the Websites, “Your Content,” shall be considered as limited to the following:
Your personal demographics, including your name, address, email address, telephone number*, user name, password, and any other personally identifiable information which you supply, or any other personally identifiable information supplied to us by our clients necessary for us to provide the services for which we are contracted.
If you choose to opt-in/enroll for eStatements you are granting CompleteCare, Inc., and those we contract with permission to include the Personal Health Information (PHI) provided by our clients related to our patient billing services in order for said information to be viewable on these Websites. If you do not wish to have this PHI made available by an electronic medium, i.e., eStatements, you should not opt-in/enroll.
By including a cellular phone number in your eStatement application, you are granting to CompleteCare, Inc., your express consent to utilize that telephone number for contact reasons related to your accounts.
We reserve the right to remove Your Content from the Websites at any time, and for any reason, without notice.
ACH Authorization Agreement
By submitting an online payment through our websites or any other payment portal operated by CompleteCare Inc., you authorize CompleteCare, Inc. to electronically debit the bank account you specify for the amount indicated at the time of payment. This authorization applies to a one-time payment unless expressly stated otherwise at the time of payment.
You represent and warrant that you are an authorized signer on the designated bank account. If the payment is returned unpaid for any reason (including insufficient funds, closed account, or incorrect information), you understand that you may be subject to applicable fees from your financial institution.
If you believe a payment was made in error, you agree to contact CompleteCare, Inc. immediately at the contact information provided on these websites.
Refund Policy
Payments made through our websites are intended for balances owed to the healthcare provider(s) for services already rendered. It is your responsibility to ensure that the payment amount entered is correct and corresponds to your intended payment.
CompleteCare, Inc. processes payments on behalf of healthcare providers but does not independently verify the validity of the balances owed. Refunds are issued solely at the discretion of the healthcare provider on whose behalf we process payments. In the event of an overpayment, duplicate payment, or payment made in error, you must contact CompleteCare, Inc. to initiate a refund request. We will coordinate with the respective healthcare provider to determine eligibility for a refund.
Refunds, if approved, will be returned using the original method of payment whenever possible. Processing time for refunds may vary depending on the financial institution and circumstances involved.
Assignment
CompleteCare, Inc., shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required in order to provide the services outlined on the Websites. By using these websites, you understand that we reserve the right to contract with differing vendors or licensors as needed to provide the services provided to you. Your usage of these websites indicates that you have read these Terms and Conditions and understand your obligations to keep Your Content private. You are not permitted to assign, transfer, or subcontract any of your rights/obligations under these Terms and Conditions.
Indemnification
Under these Terms and Conditions, you hereby indemnify CompleteCare, Inc., from and against any consequences arising out of, or in any way related to, your breach of these Terms and Conditions.
Governing Law and Jurisdiction
These Terms and Conditions will be governed by the laws of the State of Arkansas, and you submit to the non-exclusive jurisdiction of the State and Federal Courts located in Arkansas for the resolution of any disputes.
Limitation of Liability
To the maximum extent permitted by applicable law, CompleteCare, Inc., including its officers, directors, employees, agents, affiliates, vendors, and licensors, shall not be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, or use, arising out of or relating to your use of our websites, any payment transaction processed through our websites, or the inability to use our websites, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if CompleteCare, Inc. has been advised of the possibility of such damages.
CompleteCare, Inc. provides payment processing services on behalf of healthcare providers and does not independently verify account balances, charges, or services rendered. CompleteCare, Inc. is not responsible for errors in account balances, inaccurate billing data, or disputes related to the services provided by the healthcare provider. Any questions or disputes related to the accuracy of amounts owed should be directed to the healthcare provider.
In no event shall CompleteCare, Inc.’s total aggregate liability to you for any claims arising out of or relating to the use of these websites exceed the amount paid by you, if any, through the websites during the six (6) months preceding the event giving rise to the claim.
Your use of our websites are at your own risk. This limitation of liability applies regardless of whether any limited remedy fails of its essential purpose.