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EXTENDED BUSINESS OFFICE (EBO)
CompleteCare Inc. provides integrated Extended Business Office support—leveraging our full-service RCM expertise to eliminate bottlenecks, improve financial performance, and give your organization the bandwidth to expand provider coverage.
What Else Do We Do?
US-Based Call Center
Our highly-rated, multi-lingual PSRs are trained with one goal in mind: treat every incoming and outgoing call with compassion.
Patient Statements
Friendly, easy-to-read statements are more important than ever in the healthcare industry which is why we consolidate all patient charges across your facilities into one guarantor-based statement.
Reporting & Analytics
Reports and data analysis to track performance, identify trends, and make informed decisions for process improvement.
Custom Account & Charge Level Holds
Unique to your facility needs
Lockbox Processing
Fully led to speed up reconciliation and payment posting
Prior Authorizations
Expert management and completion
Address Updater
Via PSR phone or text campaigns
High Balance Self Pay Accounts
Double-checked for insurance
Address Updater
Our workflow automatically checks patient addresses against multiple USPS databases for moves, misspelling, and incorrect cities, states, and zip codes.
ONLINE EARLY OUT BILL PAY OPTIONS
The most requested methods in commerce for patients
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EXTENDED BUSINESS OFFICE SOLUTIONS SUITE
Customized to your specialty
01
Full RCM Coverage
From coding and claim submission to insurance follow-up, eligibility checks, and clearinghouse oversight, our Full RCM Coverage ensures your entire billing workflow runs smoothly, efficiently, and with complete transparency.
02
Early Out Patient Billing
Our Early Out Patient Billing solution enhances your self-pay performance through personalized patient outreach, omni-channel communication, digital and traditional payment methods, lockbox integration, and a fully US-based support team trained to deliver an exceptional financial experience.
03
Credentialing & Payor Enrollment
We handle every step of credentialing and payor enrollment—CAQH maintenance, new provider onboarding, contract linking, revalidations, and expirables tracking—to keep your providers active and your reimbursements uninterrupted.
04
Payor Contract Management
CompleteCare Inc. evaluates your payor contracts for accuracy, competitiveness, and compliance. Through detailed rate monitoring, underpayment detection, and negotiation support, we help ensure your organization receives the reimbursement it deserves.