CompleteCare Inc. 2025 Year in Review: Expanding Services, Investing in AI, and Building for What’s Next

2025 was a pivotal year for CompleteCare Inc. Across the industry, provider organizations faced rising denials, growing prior authorization burden, and continued pressure to do more with less—accelerating demand for smarter, faster, and more compliant revenue cycle operations. Experian+2American Medical Association+2

In response, we made intentional investments in technology, partnerships, people, and new service lines—positioning CompleteCare to help clients scale through complexity.

The Industry Backdrop: Why 2025 Required a New Playbook

Revenue cycle teams across the country felt the same macro headwinds:

• Denials remained a major drag on productivity. One industry report found 41% of respondents said at least one in ten claims is denied—creating rework, delays, and avoidable write-offs. Experian

• Prior authorization continued to burden practices. AMA reporting notes practices complete roughly 39 prior auth requests per physician, per week, underscoring how administrative workload impacts both operations and patient access. American Medical Association

• Patient financial pressure kept rising. KFF’s 2025 Employer Health Benefits Survey shows the share of covered workers with a deductible increased to 88%, and the average single deductible rose to $1,886—intensifying patient responsibility and patient-pay collection challenges. KFF

• AI + automation adoption accelerated. Industry analysis continues to highlight expanding use of automation and AI in RCM as organizations seek productivity, speed, and consistency. DefinitiveHC

What CompleteCare Delivered in 2025

1) Executed New Channel Partnerships to Expand Client Outcomes

In 2025, we executed channel partnerships aligned to three practical needs on the provider side:

• Health data connectivity and identity matching technology to support cleaner downstream workflows and more reliable data exchange.

• Lockbox and remittance automation technology to streamline payment intake and posting readiness.

• RCM-focused robotic process automation (RPA) capability to reduce manual clicks, accelerate repetitive back-office work, and improve throughput where rules-based automation is the best fit.

These partnerships weren’t “technology for technology’s sake”—they were designed to directly address the friction points providers face every day: posting speed, denial rework, prior auth burden, and high-volume processing.

2) Expanded Our Service Lines to Meet Modern RCM Demand

As payer rules tightened and staffing remained constrained, clients increasingly asked for end-to-end support. In 2025, we expanded and scaled our service capabilities across:

• Credentialing

• Payor contract negotiations

• Payor onboarding

• Prior authorizations

• EBO (end-to-end billing office) services

This service expansion reflects what the market is demanding: fewer handoffs, clearer ownership, and a stronger operating cadence across the full revenue cycle. DefinitiveHC+1

3) Invested in AI Innovation: Building CareCodeAI

2025 also marked a major investment year in AI. We built CareCodeAI to support coding productivity and consistency by applying “deep reasoning” style analysis to long-form documentation—helping coders interpret complex notes faster while maintaining compliance expectations.

As the industry continues leaning into AI and automation for scale, we believe the future is “better together”:

• RPA for repeatable, rules-based actions (moving data, updating statuses, queue workflows)

• CareCodeAI for the thinking work (clinical documentation interpretation and code suggestion)

That combination is how organizations will move from isolated efficiency gains to true revenue cycle modernization. DefinitiveHC

Growing Our Footprint and Our Team

New Office Location

We added a new office presence in Springdale, Arkansas, expanding our ability to support clients and talent across Northwest Arkansas.

Business Development Expansion

We also grew our go-to-market capacity by adding Business Development Associates in Kansas and Florida, improving regional coverage and strengthening our ability to meet organizations where they are—especially as RCM vendor decisions become increasingly strategic.

Looking Ahead to 2026

We’re heading into 2026 with momentum and clarity. Industry signals point to continued payer complexity, persistent administrative burden (especially around authorizations), and growing pressure on patient-pay performance. American Medical Association+2KFF+2

CompleteCare is entering 2026 focused on:

• Scaling our expanded service lines with measurable performance outcomes

• Deploying automation and AI where they deliver tangible ROI

• Continuing to build CareCodeAI as a force multiplier for coding and compliance workflows

• Deepening our channel ecosystem to simplify provider operations end-to-end

We’re excited for what’s ahead—and grateful to our clients and team for making 2025 a year of meaningful growth.