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Embracing Digital Payments in Healthcare: The Case for Google Pay, Apple Pay, Venmo, and PayPal
The adoption of digital payment solutions like Google Pay, Apple Pay, Venmo, and PayPal is becoming increasingly significant in...
4 min read


Empowering Patient Service Representatives: A Guide to Navigating Calls with Frustrated Patients
Patient service representatives serve as frontline ambassadors, bridging the gap between patients and their medical bills. However,...
3 min read


Streamlining Revenue Cycle Management: Implementing New Inter-Office Policies
Efficient revenue cycle management (RCM) is the cornerstone of financial stability for healthcare providers. Recent times have seen a...
2 min read


Fostering Collaboration Between Clinical and Revenue Cycle Teams: Ensuring Accurate Documentation, Coding, and Billing Practices
Collaboration between clinical and revenue cycle teams is not just beneficial – it's imperative. The seamless interaction between these...
3 min read


Revolutionizing Patient Statements: A Blueprint for Healthcare Communication
Patient statements stand as a pivotal yet often overlooked element of the care experience. Traditionally relegated to the mundane realm...
3 min read


Case Study: Enhancing Patient Payment Services for a Clinic and Surgical Specialty
Client Background: The client is a well-established multi-state clinic and surgical specialty group catering to a diverse range of...
3 min read


Understanding the Top Reasons for Insurance Billing Denials in Healthcare Facilities
Insurance billing denials are a persistent challenge that healthcare facilities face. These denials can disrupt cash flow, delay...
2 min read


Ensuring Scalability in Healthcare Organizations with Third-Party Assistance in Insurance Follow-up and Patient Pay Receivables
The efficient management of revenue cycle teams is integral for the sustenance and growth of healthcare organizations. One significant...
3 min read


Strategies for Keeping Your Revenue Cycle Team Engaged
The revenue cycle team plays a vital role in managing the financial aspects of healthcare delivery, from patient registration and...
2 min read


Optimizing Financial Health: Strategies for Setting Expense Benchmarks in a Hospital's Revenue Cycle Department
The revenue cycle department serves as a critical hub responsible for managing the financial flow of a hospital's operations. From...
3 min read


Exploring the Pros and Cons: Selling Healthcare Accounts Receivable vs. Third-Party Commission-Based Management
Managing accounts receivable efficiently is very important for the sustainability of healthcare organizations. As facilities navigate the...
3 min read


Ensuring Excellence: A Core Competency Checklist for Healthcare Revenue Cycle Staff
Managing revenue cycles efficiently is paramount for the sustainability of healthcare organizations. Revenue cycle staff play a vital...
2 min read


A Comprehensive Guide: Training Front Desk Admissions in Healthcare for Accurate Patient Information Entry
Accuracy in patient information is paramount within every healthcare setting. Front desk admissions staff play a crucial role in ensuring...
3 min read


Streamlining Healthcare Finances: The Case for Consolidating Patient Payment Portals
Patient satisfaction is a key metric that healthcare facilities strive to enhance. A significant aspect of this satisfaction lies in the...
2 min read


Elevating Healthcare: Decoding Patient-Centricity in Hospitals
In the ever-evolving realm of healthcare, the term "patient-centric" has become more than just a buzzword—it's a paradigm shift that...
2 min read


Empowering Patients: The Vital Role of Hospitals in Improving Patient Financial Literacy
Patient financial literacy is a critical yet often overlooked component of the overall well-being of individuals. Understanding...
3 min read


Crafting Compassion: Developing an Effective Payment Plan Strategy for Patients Facing Challenges
Many patients find themselves unable to pay their medical bills in full, leading to financial stress for both patients and healthcare...
3 min read


Best Practices for Marketing a Financial Assistance Program for Patients
In the complex landscape of healthcare, providing financial assistance programs is a crucial step for hospitals to ensure that...
2 min read


The Future of Patient Payments: Navigating the Healthcare Financial Landscape in the Next 5 Years
The landscape of patient payments in healthcare is rapidly evolving, driven by technological advancements, shifting regulatory...
3 min read


Navigating Consent: Best Practices for Outlining Billing Communication with Patients
In the realm of healthcare finance, maintaining open and transparent communication with patients about collections is vital for fostering...
3 min read
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